Frequently Asked Questions

Yes, PAWS Psychology offers Autism Assessments, ADHD Diagnostic Assessments, and Cognitive and Educational Assessments for both children and adults. 

For more details on assessments, visit our Assessments Page.

Yes, Telehealth is available.

We generally recommend young children attend in person where possible.

PAWS Psychology is located at 13-15 Parsons Road, Eltham VIC 3095, Australia.

Yes, PAWS Psychology consults and collaborates with other care providers and educational staff, which can be rebated under the Better Access scheme.

Psychologists have specialist training in human behaviour and undergo a minimum of six years of rigorous education and training. This extensive training ensures they are well-equipped to address a wide range of personal and mental health issues. Psychologists are registered with the Psychology Board of Australia, guaranteeing high standards of practice and continuous professional development.

PAWS is set in a beautiful cottage set amongst a large landscaped green area. This setting was intentionally chosen for the peaceful setting and connection to nature that people can enjoy. Despite being easily accessible and equipped with parking, people can feel like they are away from the busyness of everyday life. Within the cottage that is thoughtfully designed to feel homely, there are many resources that are available for children and young people to select and that helps them engage in sessions. These resources include games, art and craft, blocks, Lego, jewellery making, and outdoor equipment. There are also options outdoors for parents to wait and enjoy relaxing under the shade on a swing chair, enjoying the tranquil setting or to entertain younger siblings with a game of catch. There is an outdoor deck and an outdoor secure area for more active children who prefer being outdoors. For adults there is a walking trail if they prefer being outdoors. PAWS is a unique setting that is perfectly designed for wellbeing.

Parents play a crucial role in their child's therapy process. They are often involved in the initial assessment to provide background information and context. Throughout the therapy, parents may be invited to participate in sessions, receive feedback, and learn strategies to support their child's progress at home. Regular communication between the psychologist and parents ensures a collaborative approach, enhancing the effectiveness of the treatment plan and fostering a supportive environment for the child.

Yes, you may be eligible for a Medicare rebate if you have a referral from a General Practitioner (GP), Psychiatrist, or Paediatrician through a Mental Health Treatment Plan. Additionally, many private health insurance providers offer rebates for psychological services, depending on your level of cover. We recommend checking with your insurance provider to confirm the specifics of your coverage.

The Better Access initiative gives Medicare rebates to help people access mental health professionals and care, regardless of where they live. Find out how the initiative works, who is eligible and how you can access supports here: https://www.health.gov.au/our-work/better-access-initiative

No, you do not need a referral to see a psychologist. You can book an appointment directly. However, to receive a Medicare rebate, a referral from a GP, Psychiatrist, or Paediatrician is required through a Mental Health Treatment Plan.

A Mental Health Treatment Plan (MHTP) is provided by your GP to access subsidised mental health services. It includes a diagnosis, treatment goals, and a referral to a psychologist.

Schedule an appointment with your GP and request an MHTP. Ensure the GP includes your psychologist's name in the referral letter.

Sessions are 50 minutes.

The number of sessions depends on the nature and extent of the issues. This can be discussed during the first session, where goals are set and progress is regularly reviewed.

Regular attendance is important for progress. Sessions typically start weekly and may become less frequent as therapy progresses.

No, but PAWS Psychology supports the use of medication when recommended by a medical professional. Psychological support is also recommended at times to optimise treatment.

Yes, PAWS Psychology has professional liability, public indemnity, and therapy dog insurance.

No, other pet dogs are not allowed at the clinic due to the presence of trained therapy dogs and for the comfort of all clients.

Yes, we pride ourselves on being an inclusive and neuro-affirming practice. We strive to create a welcoming and supportive environment for individuals of all backgrounds and neurodiversity. Our approach is respectful of each person's unique experiences and we tailor our services to meet their individual needs.

We're always looking for passionate and dedicated professionals to join our team. If you're a psychologist interested in working with us, please visit our work with us page or contact us directly. We'd love to hear from you and discuss potential opportunities for collaboration. 

We understand that sometimes appointments need to be rescheduled or cancelled. We kindly ask for at least 48 hours' notice if you need to cancel or change your appointment. This allows us to offer the time slot to another client in need. If less than 48 hours' notice is given, a cancellation fee may apply.

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